Terms and conditions

 

Booking online

You can have confidence that the online ticket-buying system is fully secure. Tickets will be posted to you unless you are booking less than 7 days before the event. If this is the case you will be advised to collect tickets from the box office, at the County Buildings, Wigtown. Tickets which are not collected within 30 minutes of the first event will be taken to the door for collection there. Please bring the booking confirmation email which will be sent to you automatically once you have submitted your payment details.

 

Payment

We accept Visa / Delta / Maestro / Mastercard. Cheques should be made payable to Wigtown Festival Company. Bookings are subject to a £1.00 booking fee unless tickets are purchased by cash or cheque in person (this is applied to each transaction, not each ticket booked). Tickets cannot be exchanged nor money refunded. Where ticket demand is high for sold out events, we may offer a refund.

Customers buying merchandise from the shop will be charged a flat rate of £3.50 for delivery within the UK.

Events and seating

Events are an hour long useless otherwise specified in the event listing. All our seating is unreserved (seats do not have numbers).

 

Latecomers

Please arrive in good time for your event. Latecomers will not be admitted. Refunds will not be given to latecomers.

 

Event cancellation

In the unlikely event that an event is cancelled, we will contact you on the phone number provided when booking, at the earliest time possible. A full refund will be given for any cancelled event.