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Terms & Conditions

Booking online

You can have confidence that the online ticket-buying system is fully secure.

  • Please take care when entering your email address at checkout as you will receive e-tickets to print at home or to show at the door of the event on a smartphone for scanning. Tickets will not be posted out.
  • Alternatively, online customers can choose to collect tickets from the Festival Box Office, where we will print them out. If choosing the latter option please allow adequate time to collect your tickets and proceed to the event venue.

Payment

We accept Visa / Delta / Mastercard. Cheques should be made payable to Wigtown Festival Company. All bookings are subject to a £1.50 booking fee. Tickets cannot be exchanged nor money refunded. Where ticket demand is high for sold out events, we may offer a refund.

Events and seating

Events are an hour long unless otherwise specified in the event listing. All our seating is unreserved (seats do not have numbers).

Latecomers

Please arrive in good time for your event. Latecomers will not be admitted. Refunds will not be given to latecomers. If you are collecting your tickets from the Festival Box Office please allow adequate time to do this and then proceed to the venue.

Event cancellation

In the unlikely event that an event is cancelled, we will contact you on the phone number provided when booking, at the earliest time possible. A full refund will be given for any cancelled event.

Code of Conduct

Wigtown Festival Company is committed to a zero-tolerance policy for harassment or intimidation toward its speakers, volunteers and staff. This includes but is not limited to: vulgar, obscene, and abusive language; name-calling; taunting; and any conduct that demeans a person/group on the basis of race, ethnicity, religion, gender, sexual orientation, creed, age, or disability. Any attendee (in person or online) in breach of this policy will be immediately removed; we will report all hate crimes to the police.

General Conditions

  • Wigtown Festival Company reserves the rights to refuse admission or to alter the advertised programme.
  • The use of photographic, video or recording equipment by members of the audience is prohibited at all Wigtown Book Festival events unless special permission is granted in writing in advance. For permissions contact the Festival office by email on mail@wigtownbookfestival.com